Answers to the most frequently asked questions:
When will my order be shipped?
Do you live in the Netherlands or Belgium and order on a weekday before 22:00? Then your order will be delivered the next day. Did you place the order during the weekend? Then your order will be shipped no later than Monday. If you want to send the order to another country, you can find more information per country during checkout.
How can I track my order?
As soon as your order has been shipped, you will immediately receive tracking information via email. This allows you to easily follow the progress of your package, from our warehouse to your front door. We ensure you are always aware of the status of your order, so you can confidently look forward to its delivery!
What are the shipping costs?
Shipping costs are free for orders to the Netherlands and Belgium! For shipping to other countries, costs are clearly displayed during checkout. Please feel free to contact us if you need more information about shipping costs to your specific location. We are happy to help you.
Do you accept different payment methods?
Yes, you can choose from various payment methods, including iDEAL, credit card, PayPal, and Klarna. This way, you always pay in the way that suits you best.
Am I entitled to a warranty?
Yes, absolutely! We offer a standard 2-year warranty on all our products. We have full confidence in the quality and durability of our products.
Can I return my order for free?
Customers from the Netherlands and Belgium can return their order free of charge within 30 days. Please contact us by e-mail at support@flowsteam.nl and we will provide you with a return label and further instructions. We strive to make the return process as easy and hassle-free as possible for our customers.

