ORDER & DELIVERY

Current delivery times are as follows:

Netherlands & Belgium:

Standard: Orders placed before 11:00 PM will be delivered the next day, including track & trace. During busy periods or limited stock, delivery may be delayed slightly (1-2 days). We will keep you updated on the delivery status via tracking information.

Germany: 

Standard: Orders placed before 11:00 PM will be delivered within 2-3 (business) days, including track & trace. Here too, during busy periods or limited stock, delivery may be delayed by up to 1-2 days.

France, Sweden, and Italy:

Standard: Orders placed before 11:00 PM will be delivered within 2-4 (business) days, including track & trace. Similarly, during busy periods or limited stock, delivery may be delayed by up to 1-2 days.

UK:

Standard: Orders placed before 11:00 PM will be delivered within 3-5 (business) days, including track & trace. Please note that during busy periods or with limited stock, delivery may be delayed by up to 1-2 days.

Other (outside the countries mentioned above):

Standard: 3 - 7 (business) days (including tracking).

Warehouse:

Our warehouse is located in the Netherlands, and all our products are in stock. Orders placed until 11:00 PM are processed and then handed over to our logistics partners.

Shipping costs:

For orders over €20 and delivered to the Netherlands, Belgium, Germany, or France, we cover the shipping costs.

Incorrect delivery address:

The customer is responsible for entering the correct delivery address when placing an order. If the customer enters an incorrect delivery address, the seller cannot be held responsible for the incorrect delivery of the package. In case of an incorrect address, the seller will make reasonable efforts to assist the customer, but the customer is responsible for any additional costs incurred as a result.

Track your order:

If you have placed an order with us, you can easily track your package one day after your order using the tracking information sent via email.

Questions about your order?

Do you have questions about your order? Chances are you're not the first to ask. First, check the FAQ page to see if your question is answered there, or email us at support@flowsteam.nl. You can expect a response from one of our team members within one day.

Business Information

MostEssential B.V.
Address: Sloepkade 1, 2725EX, Zoetermeer, Netherlands
Chamber of Commerce Number: 94884730
VAT Number: NL866924280B01
Contact: support@flowsteam.nl
Phone: +31611139230

We will respond within 24 hours.