The answers to the most frequently asked questions:
When will my order be shipped?
Do you live in the Netherlands or Belgium and place your order before 23:00 on a weekday? Your order will be delivered the next day. For orders to Germany or France, the delivery time is 2-3 business days. Would you like your order to be shipped to another country? During the checkout process, you will find more information about the shipping options available for each country.
How can I track my order?
Once your order has been shipped, you will receive an email with the tracking link. This allows you to easily follow your package from our warehouse to your front door and know exactly when your product will be delivered.
What are the shipping costs?
Good news: we are now temporarily offering free shipping to the Netherlands, Belgium, and Germany. Are you shipping to another country? Add the product to your cart to see the shipping costs immediately before checking out. If you have questions about shipping to your location, feel free to contact us. We are happy to assist you.
Do you accept different payment methods?
Yes, we offer various payment methods, including iDEAL, credit card, PayPal, and Klarna. This way, you can always pay in the way that suits you best.
Will I receive an invoice with my order?
You will not receive an invoice immediately after placing your order. Do you need an invoice anyway? Send an email to support@flowsteam.nl, and we will ensure you receive it within 24 hours.
Am I entitled to a warranty?
Of course! We offer a standard 2-year warranty on all our products. We have full confidence in the quality and durability of our products.
Can I return my order?
At FLOWSTEAM, you can return your order within 30 days if you're not satisfied. Send an email to support@flowsteam.nl, and you will receive a return label with further instructions. We make the return process as simple as possible for you.
How can I contact your customer service?
Our customer service team is ready to assist you. You can contact us via email at support@flowsteam.nl. We aim to respond to your message within 24 hours.
I have a question that hasn't been answered yet. Can you help me?
Of course! We're happy to help. Send an email to support@flowsteam.nl and we will do our best to respond as quickly as possible. To help us assist you faster, please include your order number and a clear description of your question or issue. Thank you in advance!