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Shipping & Returns
When will my order be shipped?
Do you live in the Netherlands or Belgium and do you order on a working day before 22:00? Then the order will be delivered the next day. Did you place the order during the weekend? Then your order will be shipped no later than Monday. If you want to send the clothes steamer to another country, you can find more information per country during checkout.
How can I track my order?
Once your order has shipped, you will immediately receive tracking information by email. This allows you to easily track the progress of your package, from our warehouse to your front door. We ensure that you are always informed of the status of your order, so that you can look forward to the delivery of your new clothes steamer with confidence!
What are the shipping costs?
Shipping costs are free for orders to the Netherlands and Belgium! For shipping to other countries, costs are clearly displayed during checkout. Please feel free to contact us if you need more information about shipping costs to your specific location. We are happy to help you.
Accepteren jullie verschillende betaalmethoden?
Ja, bij ons kun je kiezen uit verschillende betaalmethoden, waaronder iDEAL, creditcard, PayPal en Klarna. Zo betaal je altijd op de manier die het beste bij jou past.
Will I receive an invoice with my order?
After placing your order you will not immediately receive an invoice from us. However, if you still wish to receive an invoice, you can contact us by email at info@flowsteam.nl . We will then ensure that the invoice is sent to you as quickly as possible!
Am I entitled to a warranty?
Of course! We offer a standard 2-year warranty on all our clothes steamers. We have complete confidence in the quality and durability of our products.
Can I return the clothes steamer for free?
Customers from the Netherlands and Belgium can return the clothes steamer free of charge within 30 days. Please contact us by email at info@flowsteam.nl and we will provide you with a return label and further instructions. We strive to make the returns process as easy and hassle-free as possible for our customers.
Hoe neem ik contact op met jullie klantenservice?
Onze klantenservice staat klaar om je te helpen. Je kunt ons bereiken via e-mail op support@flowsteam.nl. We streven ernaar om binnen 24 uur op je bericht te reageren.
Ik heb een vraag die niet beantwoord is, kunnen jullie mij helpen?
Natuurlijk! We helpen je graag verder. Stuur een e-mail naar support@flowsteam.nl en we doen ons best om zo snel mogelijk te reageren.
Om je sneller te kunnen helpen, voeg je het ordernummer toe en geef je een duidelijke omschrijving van je vraag of probleem. Alvast bedankt!