Answers to the most frequently asked questions:
When will my pre-order ship?
Do you live in the Netherlands or Belgium and order on a weekday before 10:00 PM? Then your order will be delivered the next day. For orders to Germany or France, the delivery time is 2-3 business days. If you wish to send the order to another country, you will find more information for each country during the ordering process.
How can I track my pre-order?
As soon as your order has been dispatched, you will immediately receive tracking information via email. This allows you to easily follow the progress of your package from our warehouse to your doorstep. We ensure that you are always informed about the status of your order, so you can look forward to the delivery of your new garment steamer with peace of mind!
What are the shipping costs?
Shipping costs are automatically displayed as soon as you add a product to your shopping cart. There you can immediately see which shipping costs apply to your order before you proceed to checkout. Please do not hesitate to contact us if you need further information on shipping costs to your specific location. We are happy to help you.
Do you accept different payment methods?
Yes, you can choose from various payment methods with us, including iDEAL, credit card, PayPal, and Klarna. This way, you always pay in the manner that suits you best.
Do I receive an invoice with my order?
After placing your order, you will not immediately receive an invoice from us. However, if you would still like to receive an invoice, please contact us by email at support@flowsteam.nl. We will then ensure that the invoice is sent to you as soon as possible!
Am I entitled to a warranty?
Of course! All our garment steamers come with a standard 2-year warranty. We have
full confidence in the quality and durability of our products.
Can I return my order?
At FLOWSTEAM, you can return your order within 30 days if you are not satisfied.
Please contact us by e-mail at support@flowsteam.nl and we will provide you with a
return label and further instructions. We strive to make the returns process as easy and hassle-free as possible for our customers.
How do I contact your customer service?
Our customer service is ready to help you. You can reach us by email at support@flowsteam.nl. We strive to respond to your message within 24 hours.
I have a question that hasn't been answered, can you help me?
Of course! We are happy to help you further. Send an email to support@flowsteam.nl and we will do our
best to respond as quickly as possible.
To help you faster, please include the order number and provide a clear
description of your question or problem. Thank you in advance!