Refund policy

About FLOWSTEAMWe do everything we can to ensure you're satisfied with our products. If for any reason you're not completely happy with your purchase, our return and exchange policy is designed to be simple and hassle-free.

Conditions for Returns and Exchanges
  1. Timeframe: You can return or exchange your FLOWSTEAMclothing steamer within 30 days of the original purchase date. Customers in the Netherlands and Belgium can return the clothing steamer free of charge. Please ensure you initiate the return or exchange process within this period.
  2. Condition: To be eligible for a return or exchange, the product must be in its original condition, unused, and in the original packaging. All accessories, manuals, and any free gifts included with the purchase must be returned as well.
Return or Exchange
  1. Contact us at: Please contact our customer service at info@flowsteam.nl.Include your order number, a description of the issue, and whether you want to return or exchange the product.
  2. Return authorization: Our customer service team will provide you with a return authorization number (RA) and detailed instructions on how to proceed with your return or exchange.
  3. Packaging: Package the product securely in its original packaging, including all received materials. Clearly mark the RA number on the outside of the package.
  4. Shipping:Use the return label we provided to send the package to the address provided by our customer service.
Processing your return or exchange
  1. Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
  2. Refunds: If your return is approved, the refund will be processed within 10 business days to the original payment method. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.
  3. Exchanges: If you wish to exchange a product, we will send the replacement item once we have received and inspected the original. You will receive a confirmation email with tracking information once the replacement has been shipped.
      Non-returnable items

      Certain items cannot be returned or exchanged, such as:

      • Items that have been used, damaged, or altered

        Defective or damaged items

        If you receive a defective or damaged item, please contact us immediately at info@flowsteam.nl. We will arrange for a prompt replacement or refund, including all associated shipping costs.


        Contact us

        If you have any questions or need assistance with returning or exchanging, please contact our customer service:

        Email: info@flowsteam.nl
        Return address: Kerkeplaat 11, 3313 LC Dordrecht, Netherlands